i am trying to use the escalate email script but am having no luck modifying it.
so basically the escalate email is triggered by typing escalate it then asks if you want to escalate then asks for an email address.
I instead want it to be triggered by leave a message and i want it to ask for the message. Then simply send an email to my email, with subject message left, and a body containing the message.
the problem with the email escalate template is it will only accept an email address i do not wish to collect the customers email though.
also is there anyway for a facebook bot to apply labels to a facebook conversation. when using the messenger on facebook business page you can tag a message follow up etc. can i do this through my bot? or is there a way i can capture the facebook message url to include in my email so i can click on it to reply through facebook?