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What is our control in SDK?

по usman.ghauri опубликовано Sep 22 2016, 2:59

I want to integrate facebook page messaging bot on a page. and im thinking is there any possiblity through SDK that whenever bot doesn't know any answer to the querry or message by user, we can redirect that query to a live person on page instead of typical "sorry i don not understand the question" reply from bot?


by admin posted Sep 22 2016, 9:07
Having a bot response wait for a human does not work, as users expect bot responses to be instant, and a human would take way too long to respond.

What you want to do is give a default reply like "I have sent this question to our technical staff, and they will respond to you shortly.".

You can then have the bot send an email, or SMS message to your support staff. Normally it would be best to ask the user if they want to escalate the issue first, otherwise it could send a lot of messages.

Here is a Self script that escalates and issue through email,

Here is a Self script that escalates and issue through SMS,

Our live chat integration also lets operators monitor all bot conversations in realtime and take over from a bot at any time.

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Идентификатор: 14046862
Теги: facebook, messenger, android, api, javascript, sdk, chat
Опубликовано: Sep 22 2016, 2:59
Ответы: 1
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